Please submit a contact form to reach us. Someone will be in touch with ASAP!
Our hours are between 9 AM -5 PM EST. We're closed on weekends.
It typically takes up to 2 business day to receive a response. But, we try to respond immediately!
If your tracking number page says "shipping canceled" our warehouse updated your tracking number. Our customer service agents are available to provide new information!
Shipping on standard shipment orders takes 15-30 days to be delivered after processing. Processing can take up to 10 business days. We also now offer expedited options on our Speedy Shipping collection.
Packages typically ship in separate packages! Please refer to tracking information that you received via email or on your order page for updates. Check your spam folder for missing mail. Email us at firstname.lastname@example.org if you have any issues!
If you did not purchase ROUTE order protection at checkout, we cannot grant you a refund for lost or stolen items we're really sorry about this. Please insure your packages for protection!