Your needs are important to us!
Please submit a contact form to reach us. Someone will be in touch with you within the next 24 to 48 hours excluding weekends. Thanks for your patience!
If your tracking number page says "shipping canceled" our warehouse updated your tracking number. Our customer service agents are available to provide new information!
REMINDER: Shipping on all orders takes 15-30 days to be delivered after processing. Processing can take up to 10 business days. USPS has been slammed throughout the pandemic. Delays may occur. We thank you for your patience and understanding!
Packages typically ship in separate packages! Please refer to tracking information that you received via email or on your order page for updates. (PLEASE CHECK YOUR SPAM FOLDER!)
If you did not purchase ROUTE order protection at checkout, we cannot grant you a refund for lost or stolen items.
If you have any questions or issues related to copyright, please reach out to our Designated person listed on the Copyright Clause page.